The context
The engagement brought generative AI into customer- and advisor-facing experiences in insurance.
Sanlam · Insurance & AI
Generative AI, in production since 2023.
Customer- and advisor-facing AI for a major South African insurer.
Evidence
Production generative AI at a major insurer
Our contribution
Work included a homepage support assistant, custom retrieval-augmented generation pipelines, an AI bot-management platform, and regulatory-exam benchmarking.
The result
Production GenAI deployed in a regulated financial-services setting. The engagement spans 2023–2025 and is part of the practical experience behind our AI engineering approach.
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